Loyalty Scheme Information
HEALTHFUL PETS LOYALTY SCHEME *REVISED 26th August 2025*
We have recently updated the scheme so please see the bottom of this section for details.
Welcome to the Healthful Pets Loyalty Scheme!
Our loyalty scheme rewards our many loyal customers and to say thank you for your continued support to Healthful Pets.
Every time you shop with us you can earn points, which can be redeemed against a future purchase, making shopping with us for your all-natural pet products even better value for money.
So here is a bit of information about how the scheme works:
How much can I earn?
For every £1 spent (excluding postage costs) with Healthful Pets you will earn 5 points. So, if you spend £50 you will be awarded 250 points. Once you have collected 1,000 points you can redeem £5 off your next purchase, should you wish to do so.
HOW DOES THE SCHEME WORK?
To start earning points you will need to ensure that you have created an account with us to enable you to keep track of your points. Without an account you won’t be able to accrue any loyalty points.
Your points will be credited to your account automatically after your order has been processed / marked as dispatched.
Once you have earned 1,000 points (£5 voucher), you can redeem these points against any product purchase. Then as you checkout add a 1,000 points and £5 will be deducted from your order total.
Please note that you can only redeem a maximum of 1,000 points / £5 per order.
Special Rules
- Points will expire after 12 months if you have not used them.
- Points will be deducted for ny orders returned and refund processed.
- Healthful Pets has the right to suspend or terminate the rewards programme with no notice or recompense.
- Healthful Pets has the right to change the value of points redeemed as part of the rewards programme.
- Healthful Pets has the right to change the value and number of points granted for any action as part of the rewards programme
It's simple – simply register, sign in, start earning and get your rewards! And don’t forget to keep an eye out for opportunities to earn double points and exclusive offers!
Changes to the Loyalty Scheme - effective 2pm Tuesday 26th August 2025
We now operate an inhouse Loyalty Scheme. This means you no longer have to redeem a loyalty voucher , you will simply see what points you have when you log in.
When you check out you will will be able to redeem 1000 points and £5 will automatically be taken off your order. See Screen Print Below:
For those customers who had registered for the loyalty scheme, we have transferred your points across. This is just a single figure, as we have been unable to import transaction history.
For those customers who had redeemed a voucher, but not used it, these point will have been added to your account.
Points from orders, will expire after 12 months if not used.