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Over £39.99

Delivery & Returns

DELIVERY INFORMATION

These terms and conditions apply to orders made on the Healthful Pets website or by telephone.

DELIVERY COSTS

Within the UK main land *, if the total order value is £39.99 or more, delivery will be free of charge. 

If the total order value is less than £39.99 we will charge a delivery fee of £2.50 (Royal Mail 48 Service)  and £2.99 for next day delivery (Monday-Thursday). Saturday Deliveries only £12.95.

Unfortunately at this present time we do not deliver to addresses outside the UK.

DELIVERY INSTRUCTIONS

Instructions for delivery can be left in the “Delivery Instructions” at check-out.

For any queries please email: hello@healthfulpets.co.uk or call us on: 01565740777.

DISPATCH

Healthful Pets under normal circumstances will process your order ready for dispatch on the working day the order is received, if your order has been received by 3pm. Please note that the delivery time is from the date of dispatch and not from the date your order has been placed.

In the unlikely event that any of the products are not in stock, delivery maybe delayed. In this instance, we will keep you update via email or in some instances telephone to confirm the progress of the order. We will aim to get the products back into stock as quickly as possible.

USE OF GOODS PURCHASED

You warrant to us and guarantee that before you use any item that has been purchased from us, that you will:-

  • Ensure that the items delivered match those ordered by you
  • Ensure that you have read and understand any information on our website and / or that are supplied with your order regarding their correct usage
  • That you are legally allowed and that you are competent to use the items safely
  • That you will contact us, before using any products, if you are unsure about anything on 01565 740777


YOUR CONSUMER RIGHT OF RETURN AND REFUND

Healthful Pets do hope that you and your pet are happy with the products that you have purchased. For information on how to return goods please refer to Clause of our Terms and Conditions.