Natural Dog Company Wrinkle Balm for Dogs

An Overview of Delivery Options (Please note that the delivery times are from the point of dispatch)

We always aim to dipatch orders as quickly as possible. Orders received before 3.30pm (1.30pm cut off for Courier deliveries) will be dispatched the same day. An overview of our shipping options with typical delivery timescales are detailed below. Please be mindful that during peak times delays may occur. We also cannot accept responsibility for late deliveries due to unforseen circumstances outside of our control. 

Please note that we do not send orders addressed to a HOTEL address or POST OFFICE address, unless prior arrangement has been made with us. 

 Please note:

• We do not work at weekends, so orders received after the cut off times on Friday will not be dispatched until Monday (There will be special arrangements for Public Holidays when orders will be dispatched on the next working day).
• Please double check your delivery address in your order confirmation email and contact us straight away if this needs to be changed. 
• Once we have received an order it will not be possible to cancel your order, however please contact us and we will see what we can do. 
• If in the unusual situation there is a problem with your order, such as a stock error or an issue with delivery, we will make contact with you to discuss options. 
• For full details of our shipping options, please see our Delivery & Returns section of the website.

An Overview of Returns and Refunds

Unless faulty, you can only return a product if unopened, unused and with the original seals, packaging or tags intact. Unfortunately, it is also not possible to issue a refund for a supplement that your pet doesn't like or doesnt agree with them. All animals are unique with their own likes and dislikes. 

You can return an unwanted item for a full refund (including minimum postage costs you could have chosen when placing your order) within 14 days of receiving it. You must notify us of your intention to cancel the order and you must return the item to us within 14 days of notifying us.

When returning an item, please ensure you take reasonable care as any damage in transit will result in us being unable to refund part or all of the money that you have paid.  You are responsible for the cost of returning an unwanted item to us. Using Royal Mail “Send and Item with Click & Drop” is an option, as this enables you to have your order collected from your house. Further details can be found here: https://send.royalmail.com/

Our return address is: Returns Dept., Healthful Pets, 12 Dalby Court, Gadbrook Business Centre, CW9 7TN. 

Refunds are typically processed within 2 days of receipt of a returned item, but under certain circumstances, such as busy /holiday periods, your refund may take longer to process.  The 14- day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to contact us. We will cover the cost of these returns and once received will process a full refund.